Warranty Claim

In order to best serve you, please read the following:

Have you reached out to the retailer where you purchased the product? If not, please do so. If they are unable to assist you, please continue with your warranty claim.

You MUST still have the product in your possession to submit a warranty claim. DO NOT throw the product away until your claim has been processed and approved.

If you are submitting a warranty claim for more than one item, please include all claimed products in one submission. Please upload one photo that includes all of the claimed products together.

In order to process your warranty claim, we will need all of the information requested in the form to be filled out accurately. Please ensure that your shipping and email addresses are complete and accurate.

Once your claim is processed, a member of our team will contact you via email to proceed. This may take up to two weeks during our busiest seasons.

If you are viewing this form on a mobile device, please note that the corresponding field is above the requested information. If you have reached the country dropdown menu without entering your zip code, you are skipping a line. Please fix this before submitting the form.

Need help with a different brand?

Please visit the appropriate form below for warranty assistance:

Please choose your issue below

Your email address

First Name*

Last Name*

Phone number *

Example 1234567891

Residential Shipping Address * (We do not ship to PO Boxes)

Address Line 1

Address Line 2(optional)

Apt, Suite or Site Number

City *

Province/Territory *

State *

Country *

Please select your country

Purchase Location *

Required

Order Number *

Please enter you full order number

Estimated Purchase Date *

[Example] 01-02-2024 MM-DD-YYYY

Type *

For Identification, please visit https://gcioutdoor.com/

Rocker *

Required

Chair *

Required

Table *

Required

Shade *

Required

Recliners and Loungers *

Required

Canopy Size(optional)

Color Preference *

Please select an in-stock replacement color (https://gcioutdoor.com/)

PO Number*

Located beneath your seat ![Example Image](https://gcioutdoors.zendesk.com/hc/article_attachments/35321591638939)

Yes(optional)

Send me occasional emails about giveaways, deals, new product releases and more from GCI Outdoor!

Claim Topic *

Please provide a brief summary of the issue

Description*

Please enter the full issue details here. A member of our support staff will respond as soon as possible.

Attachments(optional)

Add file or drop files here