Warranty FAQ

This page contains answers to frequently asked questions about our warranty claim process. For more details, you can also visit our Warranty Information page and the Steps to Submit A Warranty Claim page. If you still need assistance, please Contact Us.

Can I discard or dispose of my defective product once I have submitted the warranty form?

No. Your item MUST remain in your possession until after the warranty process has been completed and your replacement has been received. Our warranty process may require additional photos or videos of your product, and GCI Outdoor cannot guarantee a replacement if your submitted item does not remain in your possession throughout the warranty process.

What if I have multiple defective items to submit for warranty?
If you have multiple defective items to submit for warranty, please include them all in a single claim. Instead of separate photos for each item, provide one clear photo showing all items side by side, open, and facing the camera. This helps us verify the model, color, and quantity of the items submitted.

What if my item was a gift and I don’t have the receipt?

If you don’t have the receipt, upload a photo of the PO# tag instead. This helps us verify product details, warranty coverage, and whether a Replacement Product Shipping Fee applies. Without a receipt or PO#, we cannot process your claim, and it will be denied. Please review How Do I Locate the PO# for more details.

What is the Replacement Product Shipping Fee?

The Replacement Product Shipping Fee is a $20 shipping fee for warranty replacements issued 2-3 years after purchase. If your replacement is within the first year of purchase, the shipping fee is waived. This only applies for products shipped within the contiguous US.

What if I don’t live within the United States?

We currently offer warranty replacements for customers in the U.S. and Canada. If you’re in Canada, A higher shipping fee may apply, which varies by location. The exact fee will be provided during the warranty claim process.

What if my submitted item is a previous replacement?
If your replacement product is still within the 3-Year warranty period, it remains covered under the GCI Outdoor Limited Warranty. Please provide the confirmation email from your previous replacement as proof of purchase.

Will I receive the same color or pattern as my original product?

If we have the same color or pattern of your product available on our website, we will send it as your replacement. However, some colors and patterns are exclusive to certain retailers and may not be available through us. In that case, we can only offer replacement options from the stock on our website. Please select the in-stock option you would prefer for your replacement.