Steps to Submit a Warranty Claim

The following information provides a guide to help you Submit a Warranty Claim, along with answers to common questions. For full coverage details, visit our Warranty Information page or feel free to Contact Us for further assistance.

COMPLETING THE CLAIM FIELDS

Double-check your contact information to ensure everything is correct. Incorrect information may delay your claim or prevent you from receiving updates and replacement items.

Email address

• Enter the email where you’d like to receive claim updates.

Claim topic

• Enter a brief summary of the issue with your product.
• Helpful related articles may appear as you type.

Description

• Describe the issue in detail.
• Include any information that may support your claim.

Type

• Select your GCI Outdoor product type from the drop-down menu.

Model Selection

• Choose the model that best matches your product.
• The model menu will appear based on the type selected.

Purchase Location

• Select the retailer where you purchased your item.

Estimated Purchase Date

• Enter the date of purchase or your best estimate.

PO Number

• Enter the 5-digit or alphanumeric Purchase Order (PO) number.
• Usually located under the left side of the seat on a small, narrow tag behind the larger tag.
• The PO number is not required to submit a warranty claim for a table or canopy.
• A visual can be found Here.

Order Number

• This field may appear based on the selected purchase location.
• Enter the order number from your original purchase of the item.

Full Name

• Enter your first and last name.

Country

• Select the country for your preferred shipping address.

Residential Shipping Address

• Enter your full street address.
• Include apartment or unit number, if applicable, in the address line 2 field.
• This is where your replacement will be shipped if your claim is approved.

City

• Enter the city for your shipping address.

Zip Code

• Enter the zip/postal code for your shipping address.

Phone Number

• Enter a valid phone number where you can be reached.

PHOTO REQUIREMENTS

At the bottom of the claim form is an area to Include photos. Below is a list of required photos to submit your claim. We encourage you to include as many photos as you feel may best support your claim.

Photo of the Proof of Purchase or PO Number

• Your claim cannot be processed without a photo of the proof of purchase or PO Number tag. One or the other is required.
• Used to determine if your claim is within the 3-Year Warranty Coverage Window
• Proof of Purchase photo
  • Must include the date of purchase and the item submitted
  • For online orders – the confirmation or order number must also be visible
• PO Number Tag photo
  • A photo of the 5-digit or alphanumeric PO Number.
  • Usually located under the left side of the seat on a small, narrow tag behind the larger tag.
  • A visual can be found Here.

Photo of the Entire Product

• The entire product must be visible, open and facing the camera
• If submitting multiple items, include one photo of all items open and facing the camera in one frame.
• Used to identify the quantity, model and color.

Photos of the Damaged Areas

• Include one or many clear photos of the damaged areas.
• Used to assess if the damage qualifies under the GCI Outdoor Limited Warranty.

What if I don’t have the proof of purchase?

If you don’t have the receipt, upload a photo of the PO# tag instead. This helps us verify product details, warranty coverage, and whether a Replacement Product Shipping Fee applies. Without the proof of purchase or PO number, we cannot process your claim, and it will be denied. Please review How to Find the Products PO Number Tag for details.

What if I have multiple defective items to submit for warranty?
If you have multiple defective items to submit for warranty, please include them all in a single claim. Instead of separate photos for each item, provide one clear photo showing all items side by side, open, and facing the camera. This helps us verify the model, color, and quantity of the items submitted.

Can I discard or dispose of my defective product once I have submitted the warranty form?

No. Your item MUST remain in your possession until after the warranty process has been completed and your replacement has been received. Our warranty process may require additional photos or videos of your product, and GCI Outdoor cannot guarantee a replacement if your submitted item does not remain in your possession throughout the warranty process.

What is the Replacement Product Shipping Fee?

The Replacement Product Shipping Fee is a $20 shipping fee for warranty replacements issued 2-3 years after purchase. If your replacement is within the first year of purchase, the shipping fee is waived. This only applies for products shipped within the contiguous US.

What if I don’t live within the United States?

We currently offer warranty replacements for customers in the U.S. and Canada. If you’re in Canada, A higher shipping fee may apply, which varies by location. The exact fee will be provided during the warranty claim process.

What if my submitted item is a previous replacement?
If your replacement product is still within the 3-Year warranty period, it remains covered under the GCI Outdoor Limited Warranty. Please provide the confirmation email from your previous replacement as proof of purchase.

Will I receive the same color or pattern as my original product?

If we have the same color or pattern of your product available on our website, we will send it as your replacement. However, some colors and patterns are exclusive to certain retailers and may not be available through us. In that case, we can only offer replacement options from the stock on our website. Please select the in-stock option you would prefer for your replacement.