Return & Refund Policy

We want you to love your GCI Product as much as we do! If you’re not completely satisfied with your purchase, please review the details below before submitting a return. Once you’ve reviewed this information, you can Submit A Return Here. You will need your order number (including the # symbol) and shipping zip code to begin.

DISCLAIMER

Outlet, Clearance and Closeout products cannot be returned and do not include a manufacturer warranty

OUR RETURN & REFUND REQUIREMENTS

To qualify for a refund, the returned item must meet the following criteria:

• Returned within 30 days of the purchase date
• Unused and in original condition
• In its original packaging with tags intact
• Purchased directly from our website

IMPORTANT NOTES

• We can only accept returns for products purchased directly through our website. If you purchase your item from another retailer, please contact them directly regarding their return policy.
• Customers are responsible for return shipping costs, which may appear as a “Handling Fee” in our return portal. Original and return shipping costs are non-refundable.
• To avoid return shipping costs, you can choose to receive a store credit (gift card) instead of a refund. This credit can only be used for purchases made on our website.

REFUND PROCESS

Once we receive and inspect your returned product, we will issue a refund for the original purchase amount. Refunds will be processed to the original form of payment and should appear in your account within 3-5 business days, unless you select store credit as your refund option.

EXCHANGES

We do not offer direct exchanges, instead, please return your product for a refund and place a new order for the correct product. If the item you received does not match your order, or the item arrived damaged, please Contact Us for assistance.